Frequently Asked Questions

Shipping

Free Standard Shipping on Orders over $70

We offer free standards shipping to the lower 48 United States.  Free shipping is for products totaling $70 or more before tax & shipping costs are added.  A $3.99 shipping and handling charge will be applied to all orders under $70.  

Alaska & Hawaii - We will ship to AK and HI, but the customer is responsible for all shipping costs.  

Order Cutoff Times

If your order is placed before 12:00 PM (noon) Pacific Time (Monday-Friday), we will ship your order out the same day. If the order is placed after 12:00 PM (noon) Pacific Time, your order will ship out the next business day (Monday-Friday). 

Shipping Methods & Delivery Time

  • We are currently shipping using UPS and USPS. 
  • Our default shipping speed is Ground Shipping.
  • Shipments will typically arrive within 1-5 business days.
  • We do not require signatures for deliveries unless you specifically request this option.  

 International Shipping

At this time, we are only shipping to the Continental United States and Hawaii. 

Returns & Exchanges

100% Satisfaction Guarantee! 

We guarantee everything in our online store.  If a cat, a dog, or an owner is unsatisfied with anything, we will happily refund your purchase.

There are two ways to return product to Mud Bay

  1. Retail Locations - You can take your return to any of our Mud Bay retail locations throughout the Pacific Northwest.  Click here for a list of our retail location in Washington and Oregon.  Please bring a printout of your online receipt (or pull up the email on your phone if that is easier!) when you are returning product to our stores. Any return without a online receipt can still be processed for store credit
  2. Return Shipping Label - Please contact Mud Bay Customer Care using this online form to initiate the return process. A Customer Care representative will work with you to get a return shipping label.  Please allow for 3-5 business days after the return has been delivered to process your refund back to the original form of payment. 

Your refund will not include the original shipping costs.  If you paid for shipping when your order was sent to you, those shipping costs are non-refundable.  Return shipping costs are assessed on a case by case basis depending on the situation. 

Gift Cards

Our Gift Cards are physical gift cards that are shipped to you in the mail.  These gift cards can be used at any one of our many stores in Washington & Oregon. Click here for a list of our retail locations.

Unfortunately the Gift Cards cannot be used to buy products from our online store at this time. 

Order Cancellations

Once your order is submitted, we will be picking and shipping your product in short order.  If you contact Mud Bay Customer Care immediately using this online form, we will try and stop processing on the order. 

Sometimes the shipment is processed before we are able to stop the order.  If that is the case, your only option is to have Mud Bay Customer Care process a return for you after the product arrives at your home. 

Customer Support

If you have any questions or concerns, you can reach out to Mud Bay Customer Care using this online form.