Frequently Asked Questions

Shipping

Free Standard Shipping on Orders over $50

We offer free standards shipping to the lower 48 United States.  Free shipping is for products totaling $50 or more before tax & shipping costs are added.  A $5.99 shipping and handling charge will be applied to all orders under $50.  

Alaska & Hawaii - We will ship to AK and HI, but the customer is responsible for all shipping costs.  

Order Fulfillment Timeline

Our standard business days are Monday - Friday.  If your order is placed Monday - Friday we will ship it out within two (2) business days. We do not ship on weekends or holidays.   

Shipping Methods & Delivery Time

  • We are currently shipping using UPS and USPS. 
  • Our default shipping speed is Ground Shipping.
  • Shipments will typically arrive within 1-5 business days.
  • We do not require signatures for deliveries unless you specifically request this option.  

 International Shipping

At this time, we are only shipping to the Continental United States and Hawaii. 

Returns & Exchanges

100% Satisfaction Guarantee! 

We guarantee everything in our online store.  If a cat, a dog, or an owner is unsatisfied with anything, we will happily refund your purchase.

There are two ways to return product to Mud Bay:

  1. Retail Locations - You can take your return to any of our Mud Bay retail locations throughout the Pacific Northwest.  Click here for a list of our retail location in Washington and Oregon.  Please bring a printout of your online receipt (or pull up the email on your phone if that is easier!) when you are returning product to our stores. Any return without a online receipt can still be processed for store credit.

  2. Online Return Request - Please contact Mud Bay Customer Care using this online form to initiate the return process. A Customer Care representative will work with process your return within one business day.

Gift Cards

Our Gift Cards are physical gift cards that are shipped to you in the mail.  These gift cards can be used at any one of our many stores in Washington & Oregon. Click here for a list of our retail locations.

Unfortunately the Gift Cards cannot be used to buy products from our online store at this time. 

Order Cancellations

Once your order is submitted, we will be picking and shipping your product in short order.  If you contact Mud Bay Customer Care immediately using this online form, we will try and stop processing on the order. 

Sometimes the shipment is processed before we are able to stop the order.  If that is the case, your only option is to have Mud Bay Customer Care process a return for you after the product arrives at your home. 

Customer Support

If you have any questions or concerns, you can reach out to Mud Bay Customer Care using this online form.  Our Customer Care Team will get back to you within one business day.